Page 46 - Preventing Youth Violence

● Re-assessment: The reassessment of risk is necessary to track the changes that might
be evident as a result of the various interventions. It is recommended that younger

clients are re-assessed every six months and older clients after nine months to a year.
● Termination of Case file: The client’s case file is closed or the case is terminated when

the client has achieved all the goals in the Case Plan or has dropped out of the
Programme due to prolonged non-compliance, migration or death. Where a client

has successfully completed the targets in his/her Case Plan and has become gainfully
employed, the case officer conducts a Termination interview with the client. At each

point of contact with the client, the CCMO/case officer must ensure that the data are
captured and entered in the Client Management Database system, UPSHOT, where

the information from the clients’ case files is maintained.

STEPS IN THE CASE MANAGEMENT PROCESS AND THE ROLE OF
THE CASE OFFICER

The case management process is detailed and at each step in the process, the case

officer’s role is critical. The case officer must gain the trust of the client in order to motivate
the client to stay engaged in the programme. This is consistent with the responsivity

principle, which was discussed in Chapter 1. This principle requires the establishment of
a “warm, respectful and collaborative working alliance with the client” to influence pro-

social behaviours (Bonta and Andrews, 2007).

The client’s role in the process is also critical. He or she must see the intervention as being
personally beneficial as a basis for change towards pro-social attitudes and behaviour

and that the relationship between client and case officer is supportive of the desired

outcome. It is this bonding in the relationship between client and case officer that
significantly accounts for the successful outcomes of case management under CSJP III.

1. Referral/Intake

The case management process is premised on a referral system. Initially, clients are referred
to the CSJP through organizations such as the Department of Correctional Services and
the Peace Management Initiative. However, as one of the key CSJP strategies is to transfer

services from the PEU to MDAs and CBOs for sustainability, these organizations also make

referrals to the Programme. Referrals are also received from schools to a lesser extent.

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