Page 44 - Preventing Youth Violence

THE CLIENT-COMMUNITY CASE

MANAGEMENT OFFICER INTERACTION

PROCESS

“As a practitioner you must believe that the work you do with your client

is important to his restored social functioning. If you believe this then
encourage, motivate and challenge him to be the best person he can

become. It’s not where you are from that matters, it is arriving safely at the
final destination you have conceived as an achievable home.”

CSJP III Social Worker

THE CASE MANAGEMENT PROCESS

Having made the decision to implement a case management system under CSJP III, a
clearly defined process was critical to the achievement of the desired outcomes. CSJP III

uses a risk-based case-management system for identifying, selecting, assessing, planning
for and tracking individual beneficiaries. Interventions are based on models, tailored for

different groups, and are only available to people meeting the selection criteria. The
process treats each client as an individual case, which is given a discrete identification

number, and treatment service is documented and tracked using a Client Management
Database, UPSHOT. This is an electronic platform that is used to capture and maintain a

client’s progress in achieving the goals in their case plan. UPSHOT is the primary tool used
for monitoring and evaluating the case management system, as it allows the Programme

to assess changes in clients’ behaviour.

In conducting interventions with youths and adults, it is vital that there is an objective
process and that interventions are structured on an individual basis, consistent with the

challenges that are specific to each client. It is also important that the interventions
are based on scientific practices that can be replicated in other places. Given the

Programme’s objective, the process has enabled the CSJP to target individuals who are
at high risk for being involved in violence. The process of engaging with clients can be

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