Page 41 - Preventing Youth Violence

Figure 4. CSJP III Case Management Model

Figure 4. CSJP III Case Management Model

Case Management in the CSJP evolved as a more targeted approach to addressing the
psycho-social needs of the client system served by CSJP III. This methodology is evidenced-

based and therefore allows for rigorous assessment of clients and robust monitoring and
evaluation towards achieving the desired behaviour change for social transformation.

STAFF TRAINING

With the paradigm shift in service delivery to a case management approach, staff training
was critical and became a programme imperative for case officers. The Community

Action Officers (CAOs) and Community Liaison Officers (CLOs) needed to undergo
rigorous training in relevant areas including risk assessment, case plan development, and

motivational interviewing, to ensure that only the high- and medium- risk youth are selected
for intervention. The training in case management was necessary for the CAOs whose job

title changed in alignment with the new mode of programme delivery. CAOs became
Community Case Management Officers (CCMOs) and all related functionaries had job

title changes to include the case management designation. These include the Regional
Coordinators and the Labour Market Officer whose job titles changed to Regional Case

Management Coordinators (RCMCs) and Senior Labour Market Case Officer (SLMCO),
respectively.

15