Page 36 - Preventing Youth Violence

Client centeredness - The client is placed at the center of the service response to ensure

that it is designed to meet individual needs. Clients are actively involved in developing the
action plan and identifying the service responses required.

Proactivity - Acting in advance to ensure early identification of needs, risks and potential

barriers rather than focusing on reactive responses.

Strengths-Based approach - Identifies and builds on clients’ capacities including their
coping mechanisms, resilience and support systems.

Logical approach - The process of case management is a step-by-step, structured

approach, which is reasonable and intentional.

Partnership - Successful partnership benefits the client by bringing clarity of purpose, good
leadership, a respectful relationship, commitment to collaboration and participation,

and a sensitive approach to the engagement. Partners can include the client, family
members, informal and friendship networks, community and other government and non-

government agencies.

Systemic consideration - Links to the broader social systems, with the ‘big picture’ always
in mind, thereby maximize the outcomes for clients.

Outcomes driven approach - The intervention is focused on outcomes and achieving

clients’ goals through monitoring, review, and accountability.

Cultural responsiveness - An inclusive approach that is respectful and relevant to the
clients and their cultural identity. Culture refers to a range of personal and community

factors, including race and/or ethnicity, geography, identity, age, ability, gender, sexuality,
family, spiritual beliefs, language, history and economic status.

Holistic treatment - The process of taking into account all factors relating to a client’s

wellbeing including, but not limited to, psychological, physical, cultural and social factors.

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